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Grievance Policy

Dear Students

WELCOME TO HACSE, a higher education echo system where students are considered facilitators of teaching!

Diversity is our value and THAT NEEDS TO BE RESPECTED. Do reach us if you feel discriminated. We look at is a reminder to all of us rather than a mere formality.

It is mandatory for all the students to take online anti ragging pledge as per UGC guidelines.

Feedback / complaint / grievances are part of community functioning. We, as a team like to believe that we are positive about it - in fact we often say that, something bothering? Tell US.

HERE IS WHY? If you dont, we will not come to know about issues that bother you and hence the load of solving your problem is not on us - it is on you.

HERE IS HOW YOU REACH US?

1. Mail us at reachus.hacse@protonmail.com
2. Seek confidential appointment with your mentor
3. Drop your note in feedback box (it is ok if you do not write your name
4. Document your point when periodic feedback is obtained from you

HERE IS WHAT WE INTEND DO?

1. Maintain dignity and confidentiality
2. Have discussion
3. Evaluate situation
4. Draw action points
5. Have face to face 'talk it out' sessions with professional counselor
6. Zero tolerance if proven

HERE IS WHAT WE WILL NEVER SAY

1. Chalta hain / ignore
2. Wait and see for some time
3. Take it outside the campus
4. What can be done!

HERE ARE OUR DEADLINES

1.Response within 5 working days for drop box note
2.Response within 3 working days for reaching out through e mail
3.Response within 1 working day for personal reaching out to mentor

HERE IS WHAT YOU DO IF WE DO NOT RESPOND WITHIN GIVEN DEADLINES

1. Meet / mail the principal principal.hacse@gmail.com
2. Meet / mail secretary CCYM

Hope you are with us in creating an academic culture which is vibrant and benefits ALL.

Solving your concerns is our duty but more importantly addressing systemic issues is our commitment.

PRINCIPAL